森渡 Sen Do Wellness
Privacy Policy
At Sen Do Nature Wellness Sdn Bhd, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and its amendments under Act A1727.
This Privacy Policy applies to all users who access our official website (sendowellness.com) or engage with any of our online or offline services.
1. Types of Personal Data We Collect
We may collect and process the following types of personal data:
• Name, identity card/passport number, and contact details (e.g., phone number, email address)
• Demographic information (e.g., age, gender, date of birth)
• Health-related data (where applicable, with your explicit consent)
• Transactional and communication records
• Technical data such as your IP address, browser type, and device information for security and statistical purposes
• Preferences and responses from our surveys, assessments, or online forms
2. Purpose of Collection
Your personal data is collected for the following purposes:
• To provide and personalize our products and services
• To communicate with you regarding your inquiries, bookings, and follow-ups
• To send updates, promotions, or educational content (with your consent)
• To improve customer experience through internal analysis
• To comply with legal or regulatory obligations
3. Consent
By providing your personal data to us, you:
• Consent to the collection, use, and processing of your personal data as outlined here;
• Confirm that the data provided is accurate and up-to-date;
• Acknowledge that you may withdraw your consent at any time (see Section 6).
Where sensitive personal data is collected (e.g., health information), we will seek explicit consent as required under Section 40A of the Act.
4. Disclosure of Personal Data
We do not sell your personal data. However, we may share your data with:
• Our subsidiaries, affiliates, or appointed service providers who assist us in our operations (e.g., cloud service providers, marketing agencies)
• Law enforcement or regulatory bodies, where required by law
• Our professional advisers (e.g., legal or accounting firms)
All third parties are contractually bound to safeguard your personal data in line with the PDPA.
We may also receive personal data about you from third-party services such as payment gateways or advertising platforms, in accordance with their own privacy policies.
5. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to improve your browsing experience. You can choose to disable cookies via your browser settings. Please note that disabling some cookies may affect the functionality and your overall experience of certain features on our website.
6. Data Security Retention
We implement appropriate technical and organizational measures to:
• Protect your personal data from unauthorized access, disclosure, loss, or misuse;
• Retain your data only for as long as necessary for the purposes stated above, or as required by law.
In the unlikely event of a data breach, we will take prompt action to investigate, contain, and notify affected users if necessary.
7. Your Rights
Under the PDPA, you have the right to:
• Access and request a copy of your personal data
• Correct inaccurate or outdated personal data
• Withdraw your consent to the processing of your personal data
• Request deletion or restriction of processing (subject to certain conditions)
To exercise these rights, please contact us via the information provided in Section 9.
8. Transfer of Data Outside Malaysia
If your personal data is transferred outside of Malaysia, we will ensure that the receiving jurisdiction has adequate data protection laws, or that contractual safeguards are in place.
9. Contact Us
For questions, feedback, or to exercise your rights, please contact:
Sen Do Nature Wellness Sdn. Bhd
Email: [click here to send us email]
For any privacy-related matters, please contact us via email.
Last Updated: [31.03.2025]